Upgrade Your Customer Experience to First Class

Complement your customer journey with a personalised guidebook that boosts review scores, strengthens your brand, recovers valuable time, and lifts your revenue.
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Enhance ratings and recover lost time by automatically delivering a unique set of answers for each of your customers.

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Make more money by highlighting ancillary services and tapping into customers' in-destination spend.

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Encourage return customers and direct bookings by weaving your brand throughout your customer journey.

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Manage more listings, grow guest revenues, and score perfect reviews.

Increase direct bookings, grow ancillary guest revenues, and secure higher reviews.

Make more money from your event and increase attendee satisfaction that complement your existing hotel partnerships.

Increase loyalty and grow ancillary revenue with personalised passenger guidebooks.

Delight your clients with the personal touch they expect with individualised in-destination recommendations.

Centralise all house handbooks and provide a great on-boarding experience for new tenants.

built with you in mind
Built by customer experience experts based on hundreds of interviews with hosts and hotels like you from across the globe.
COMMUNICATE ANYTHING

From Check-in Details to Local Apps

Whatever you want to communicate, you can do it with Guest Guide. From local restaurant recommendations to check-in details, amenity instructions to local tips, or even recommended apps or emergency numbers, you'll find it a breeze to do with Guest Guide.

content types
Trip Context Personalization

Provides a way to show or hide elements of the guidebook based on the customer's trip details.

powerful Personalisation

Infinitely Personalisable

Greet each customer with their first name, show or hide place recommendations based on a trip's month of the year or group size, or keep sensitive parts of the guidebook hidden until three days before a guest's check-in date.

personalisation features
Branding & design

Beautifully Express Your Brand

Let your brand shine by taking complete control of your guidebook's look & feel. Maintain brand consistency with account level guidelines and customise further guidebook-by-guidebook including your logo, social media links, header image, fonts, and colours. Or if you prefer, give your designer a canvas to get creative with full CSS control.

Branding Features
Colour Customisation

Customise the colours throughout your guidebook based on you brand guidelines or mood board.

Custom CSS Styling

Take over the overall style of one or all of your guidebooks to match your brand guidelines down to the detail. Font sizes, spacing, button colours.. We've got you covered.

Efficiency & productivity

Built for Busy Teams

With a focus on efficiency throughout the product, Guest Guide is optimised to help you manage guidebooks for your large portfolio of listings with a comparable effort to what it takes to manage just one guidebook.

Time-Saving Features
User Permissions

The main user in your account controls which features and capabilities are available to other members of the team.

Multi-Accounts per User

Managing multiple brands each with its own P&L but with one central team? Create multiple accounts and have your team conveniently access them through one username and login.

Multi-User Accounts

Your company account is accessible by various members of your team such as designers, content, public relations, or IT. Each member of the team logs in with their own username and password.

multiply revenues

Capture Your Customers' In-Destination Spend

Tap into the world's largest consumer travel and lifestyle brands to grow incremental revenue from each guest whenever they purchase a tour or activity, city pass, airport transfer, or any of the many complimentary services you choose to offer as part of your guidebook.

monetisation features
Effortless Connection

Connects With Your Existing Systems

No matter which property management system, event management tool, or airline reservation system you're using, we have the connectors to plug your customer information ensuring that each customer receive the individual experience they deserve and expect.

Integrations
About Us

Company news

Meet Us at VRWS 2019!
Feb 21, 2019

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Meet us at HOST 2019!
Feb 21, 2019

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7 of the Best Examples of Beautiful Blog Design
Feb 21, 2019

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